Confirm the account first
Benefits appear under the account that completed payment. If a relative paid for you, check which account was signed in. Many missing-benefit questions come from account mismatch.
Check order and benefit status
Look for the order record, payment time, amount, and the service purchased. Then check whether the benefit is pending, active, expired, or attached to a different memorial.
Contact support with clear details
If the benefit is still missing, prepare the order number, receipt, account, and a screenshot of the page where the benefit should appear. This helps support verify the payment without asking for unnecessary private information.