Credits support memorial actions
Some memorial services, offerings, or membership features may use credits. Before topping up, check what the credits can be used for and confirm that you are signed in to the correct account.
Follow the order flow
Choose the amount, confirm the payment method, complete payment, and return to the account page to check the balance. If the balance does not update immediately, wait briefly and refresh once before trying another payment.
Keep the order information
Save the order number, payment time, amount, and account used. If support is needed, these details make it much easier to locate the payment and solve the issue.